E-commerce Customer Support Specialist at Concentrix

Customer Service Associate with hands-on experience in e-commerce at Concentrix. Skilled in handling customer queries, order management, and problem resolution with follow ups. Passionate about building positive customer experiences and strengthening brand trust in online retail. Focused on communication, adaptability, and delivering service excellence in fast-paced environments.

I am now offering professional customer service support to businesses, with a focus on English and Hindi bilingual support.

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Prem Vinaik Building

Near JMJ School

A G More

Doranda

Ranchi

Jharkhand

834002

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Follow me at :

Instagram :

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Contact me by Email :

[email protected]

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Connect me by Phone :

+91 6201681045

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Services I provide

   Customer Query Handling (Phone, Email, WhatsApp, Chat)

   Order Tracking & Support

   After-Sales Services (feedback, complaints, reminders)

   SOP Creation & Policy Building for Customer Support

   Maintaining Customer Records & Reports

   Bilingual Support – English & Hindi

Why Choose Me ?

• Proven Experience: Worked with Amazon customer service team.
• Bilingual Advantage: Can serve both English and Hindi-speaking customers.
• Flexible Engagement: Available for part-time or scalable support.
• Focus on Reputation: I believe customer service is the backbone of brand image.

My Mission

To help businesses provide reliable, empathetic, and professional customer support that strengthens brand reputation and customer trust.

Portfolio